Terms of service
**Terms of Use:**
**Use of Our Website:**
- Use the website for legitimate inquiries and orders.
- Avoid false or fraudulent orders; we reserve the right to cancel.
- Provide accurate contact details for order communication.
- Incomplete information may hinder order placement.
**Contract:**
- Confirmation emails/messages sent after placing an order.
- Orders subject to product availability; substitute products may be suggested.
- Right to refuse order processing in exceptional circumstances.
**Delivery:**
- Delivery within 15 days from the order confirmation date.
- Delivery considered complete upon physical possession at the specified address.
**Price and Payment:**
- Prices on the website may change; exclude taxes and delivery charges.
- Error in price notification may lead to order cancellation or correction.
**Invoice and Taxes:**
- Invoices provided with delivered products.
- Purchases subject to applicable taxes, including GST, duties, and cesses.
**Exchange/Return/Refund Policy:**
- 10-day return period from the delivery date.
- Return/exchange limited to two consecutive times.
- No return/exchange for certain product categories.
- Customer responsible for one-way shipping charges during exchange.
- Refunds credited to customer's store wallet.
- Contact customer support for returns/exchanges.
**Confirmation/Cancellation:**
- COD orders confirmed via call before shipping.
- Cancellation not possible once an order is in processing status.
- Changes to the order before shipping may be considered.
**Refund:**
- Refund initiated within 7 working days upon return.
- No refund for gift wrapping charges upon return.
**Use of Our Website:**
- Use the website for legitimate inquiries and orders.
- Avoid false or fraudulent orders; we reserve the right to cancel.
- Provide accurate contact details for order communication.
- Incomplete information may hinder order placement.
**Contract:**
- Confirmation emails/messages sent after placing an order.
- Orders subject to product availability; substitute products may be suggested.
- Right to refuse order processing in exceptional circumstances.
**Delivery:**
- Delivery within 15 days from the order confirmation date.
- Delivery considered complete upon physical possession at the specified address.
**Price and Payment:**
- Prices on the website may change; exclude taxes and delivery charges.
- Error in price notification may lead to order cancellation or correction.
**Invoice and Taxes:**
- Invoices provided with delivered products.
- Purchases subject to applicable taxes, including GST, duties, and cesses.
**Exchange/Return/Refund Policy:**
- 10-day return period from the delivery date.
- Return/exchange limited to two consecutive times.
- No return/exchange for certain product categories.
- Customer responsible for one-way shipping charges during exchange.
- Refunds credited to customer's store wallet.
- Contact customer support for returns/exchanges.
**Confirmation/Cancellation:**
- COD orders confirmed via call before shipping.
- Cancellation not possible once an order is in processing status.
- Changes to the order before shipping may be considered.
**Refund:**
- Refund initiated within 7 working days upon return.
- No refund for gift wrapping charges upon return.